Spent way too much on taxis and Lyft/Uber rides. Also just too far away from the fun on the strip. No answer from front desk anytime I needed to call. Phone system to desk might as well not even be in the room. Never enough patio furniture for us to lounge on. Pool area is aged and paint is peeling along edges of pools. New room tub didn't drain and we were left standing in our own scum, but didn't complain since we had already wasted a day. Took most of the day to wait for them to clean and move us to another room, eating up time to play. Sagging bed hurt our back so badly we asked to change rooms.

This hotel DESPERATELY needs upgrading and updating!! Went to Vegas for my daughter's birthday after having to cancel last year's trip due to covid. Fortunately the bugs chose to attack me instead of him! Please respond if you had a similar experience. I regret not changing rooms but of course that is difficult when traveling with 2 kids, one of whom is in a wheelchair. It was awful! Hardly any restaurants open, unclean, poor service. I am a total rewards member and my rooms are comped except for resort fee, and I have stayed a the Rio many times but never like this. This lack of care is unheard of in a Caesars property.

We were give another room and I talked to a lady in the elevator who had also changed rooms and said her son changed rooms 3 times. I even asked to change hotels because it felt so unkept in the Masquerade Tower. I entered my first room and it was so shabby and mold in the bathroom (i took pics bc they needed housekeeping to verify) I asked for a new room. I booked the Rio hoping to upgrade to a suite with my family but they were completely booked. I see people have complained about this before at the Rio. I have never had them before and had to compare on the internet. The day after I came back from a 2 day stay at the Rio I have 30 plus bed bug bites primarily on my torso.

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